Mobile / Slots
These terms set out the rules that apply when you access jdb app and use your account — covering transactions made through Maya, InstaPay, and PESONet, your rights over your own data, and what you can expect from us in return. Access is available where local law and eligible regions permit.
By creating and using an account on jdb app, you agree to the terms described on this page. They govern how your account is opened, verified, and operated, and how transactions — including deposits and withdrawals processed through Maya, InstaPay, and PESONet — are handled on your behalf. These terms do not override any requirement set by applicable local law; where local regulation applies, it takes precedence. We reserve the right to update these terms when required by changes to local law, our service configuration, or account-security requirements. When we do, the revised version is posted here and takes effect from the date shown. Continuing to use your account after a revision means you accept the updated terms. If any clause is found unenforceable under local law, the remaining clauses stay in force. Eligibility to access jdb app depends on local law and the region you are in. We do not accept accounts from regions where access is not permitted. If you are uncertain whether you are eligible, check the eligibility notice shown during the account registration flow before completing sign-up. Questions about a specific clause can be sent to our support team through the contact paths listed in the Support section of this page.
Deposits and withdrawals processed through Maya are subject to these terms and to Maya's own service conditions. Transaction records appear in your account dashboard after each completed transfer.
InstaPay transfers are covered by the transaction rules in these terms. Confirm the receiving account details in your jdb app wallet before initiating any InstaPay transfer.
PESONet batch settlements follow the schedule set by the Philippine payment network. Timing and availability are shown in your account at the point of initiating the transfer.
Not every interaction on jdb app is governed by the same rules. This section maps out which parts of your experience these terms directly cover, and where a separate policy or a third-party condition applies instead. Knowing the boundary helps you direct a question to the right place without going back and forth.
Creating, verifying, and operating your jdb app account is fully within the scope of these terms. This includes login credentials, account status changes, and the account controls dashboard where you manage your preferred payment route.
All deposits and withdrawals processed through Maya, InstaPay, or PESONet fall under these terms. The specific limits and steps shown in your account wallet at the time of the transaction are part of the terms in effect.
Game content from studios available in the lobby — including titles across slots, live tables, and sports betting — is subject to these terms for the purpose of fair access and account conduct. Individual game rules are displayed inside the game itself.
External payment providers, e-wallet operators, and any linked third-party service operate under their own terms and conditions. jdb app is not party to those agreements; contact the relevant provider directly for disputes that originate on their side.
These terms are not just obligations — they also give you concrete actions you can take to manage your own account and data. You can review your transaction history at any time from the account dashboard after login; every deposit and withdrawal processed through Maya, InstaPay, or PESONet is logged there with its status and date. If your account details — such as your registered contact or wallet information — need correcting, you can update them through the account settings page or by raising a request with our support team. You have the right to ask us what data we hold on your account and to request a correction if something is wrong. If you believe a transaction has been recorded incorrectly, flag it through the support contact path and we will investigate. All requests are handled in the order received; our team will confirm receipt and provide a resolution path.
Your complete transaction history is visible in the account dashboard. Each entry shows the method used — Maya, InstaPay, or PESONet — along with the amount, date, and current status.
Update your registered contact details or wallet information through account settings. For changes that require identity verification, follow the steps shown in the verification section of your account.
Direct policy questions or transaction disputes to our support team using the contact paths on this page. Include your account reference and the date of the transaction to speed up the review.
If you want to know what personal data we hold or ask for a correction, contact support through our listed channels. We will confirm what we hold and explain how it is used in line with applicable local law.
If a clause is unclear, a transaction does not match your dashboard record, or you need to raise a data request, our support team is the right first contact. Use the channel that works for your situation — live chat for account-level questions that need a quick response, email for formal requests or documentation, and the in-account message thread for transaction-specific queries tied to your Maya, InstaPay, or PESONet records.
Open the chat widget from any page after login to reach a support agent. Use this for account access issues, terms clarifications, and transaction status questions.
Send formal requests — including data queries, correction requests, and written terms disputes — to our support email address listed in the account help section after login.
For queries tied to a specific Maya, InstaPay, or PESONet transaction, use the message thread inside your account dashboard. Attach the transaction reference for a faster resolution path.
These terms extend to how we collect, store, and protect information tied to your account. We use cookies to maintain your session and to keep your login state between pages — you can manage cookie preferences through the settings shown in your browser or via the cookie notice that appears on your first visit. Account data, including transaction records for Maya, InstaPay, and PESONet payments, is retained for the period required by applicable local law and our platform security requirements. After that period, data is deleted or anonymised. Account security is your shared responsibility: keep your login credentials private and update them if you suspect unauthorised access. You can do this through account settings at any time. If you believe your account has been accessed without your permission, contact support immediately through the live chat or email path listed in the Support section above.
We collect only the account and transaction data needed to operate your account and process payments through Maya, InstaPay, and PESONet. Data is not shared with third parties outside of what is required by local law or payment processing.
Cookies keep your session active and your preferences saved across pages. Cookie settings are accessible through your browser and through the notice shown on first visit. Disabling certain cookies may affect how your account dashboard loads.
You are responsible for keeping your login details private. If your credentials are compromised, update them through account settings right away and alert support. We do not ask for your password through any support channel.
To request a correction to your personal data or to ask what we hold on your account, contact support through live chat or email. We will confirm receipt and provide a response within the timeframe set by applicable local law.
Below are the questions our support team receives most often about these terms. If your question is not covered here, reach us through the contact paths in the Support section above.
These terms apply to anyone who creates and uses a jdb app account. By completing registration and using your account — including making transactions through Maya, InstaPay, or PESONet — you confirm that you have read and accepted them.
When we revise these terms, the updated version is posted on this page with a revised date. Continuing to use your account after that date means you accept the changes. We recommend checking this page periodically so you are always aware of the current version in effect.
If you do not agree with any part of these terms, you should stop using your account and contact support to discuss your concern. Continued use of your account constitutes acceptance. We are happy to clarify any clause through the live chat or email contact paths.
Open the transaction record in your account dashboard and note the reference number, date, and payment method — Maya, InstaPay, or PESONet. Send that information to support through the in-account message thread or via email. Our team will investigate and provide a resolution path.
We hold the registration and transaction data needed to operate your account and process payments. You can request a summary of what we hold by contacting support via email. We will respond within the timeframe required by applicable local law.
Access depends on local law and the eligible regions at the time you try to register or log in. The eligibility notice shown during account registration reflects the current access status for your region. Where local law does not permit access, registration will not proceed.