jdb app Privacy Policy: How We Handle Your information
This Privacy Policy explains exactly what information jdb app collects when you use our platform, how we use it, and the choices you have over your own data. We keep this policy straightforward so you know where your account details go and who can access them — no hidden clauses, just clear operator language.
Account data protection
Maya, InstaPay, PESONet transaction records
Your data access rights
Direct support channel for privacy queries
POLICY DETAILS
What We Collect and Why We Collect It
When you register and use jdb app, we collect the information needed to operate your account: your name, contact details, login credentials, and the transaction records tied to payment methods you connect — including Maya, InstaPay, and PESONet. We collect this data to process your account activity, verify identity where required, and maintain transaction logs that you can review at any time from your account dashboard. We do not sell your personal information to third parties. Data shared with payment processors — such as when you move funds through InstaPay or Maya — is limited to what those processors need to complete the transfer. That data is governed by their own privacy terms, which you accept when you set up those payment methods. We also collect usage data: which sections of the platform you navigate, session duration, and device type. This helps us identify where the account flow needs improvement. Cookies and similar tracking tools are used for session management and to keep you logged in between visits. You can review cookie settings through your browser at any time. Availability of this platform and its data practices depends on local law and the eligible regions where access is permitted.
Maya transactions
Payment records from Maya transfers are stored in your account transaction log and used only for reconciliation and support purposes.
InstaPay transfers
InstaPay transfer details are logged per session and visible in your account history. We do not retain bank credentials beyond the transfer event.
PESONet records
PESONet payment data follows the same retention rules as other local rails — kept for account reconciliation and accessible to you on request.
Account login data
Login timestamps and device identifiers are stored to detect unusual access patterns and alert you if something looks out of place on your account.
POLICY SCOPE
Where This Policy Applies and What It Covers
This policy applies specifically to information collected through jdb app and any account you hold directly with us. It does not extend to third-party services you access through links on our platform, nor to payment processors operating their own data environments. Understanding the boundaries of this policy helps you know who to contact when a data question arises.
Account access and login
Covered fully. Your login records, session data, and account settings are governed entirely by this policy. You can review and update account details through the account dashboard after login.
Payment transactions
Partially covered. We log transaction references for Maya, InstaPay and PESONet activity on our side. The payment processors themselves operate under their own separate data policies.
Site content and browsing
Covered. Pages you visit on jdb app, the game lobby sections you open, and navigation behaviour within the platform are all subject to this policy and our cookie practices.
Third-party services
Not covered. External links, payment app interfaces, and studio game engines that load within the platform may collect data under their own terms. We are not responsible for those environments.
YOUR DATA RIGHTS
Actions You Can Take Over Your Personal Data
You have practical choices over the information we hold about you. At any point, you can log into your account dashboard to view the personal details on record, check your transaction history, and update contact information that no longer reflects your current details. If you find something incorrect — a wrong email address, an outdated phone number — the correction process starts inside your account settings, where editable fields are clearly marked. For data you cannot edit directly, such as historical transaction logs or identity records submitted during account verification, you can raise a request through our support channel and we will review it. We aim to respond to data queries promptly; the current queue status and expected response path are shown when you submit a request. You can also ask us what specific data we hold on your account, and request that we delete data where we are no longer required to retain it under applicable rules. Availability of these rights may depend on local law and the eligible region where your account was opened.
Review your records
Log in and go to your account dashboard. Transaction history, login records and stored personal details are all accessible from that single view.
Correct account details
Editable fields in your account settings let you update your email or contact number. For fields locked after verification, submit a correction request through support.
Raise a privacy question
Use the support contact path listed on this page. Include your registered account email so we can locate your record and respond to the specific data point you are asking about.
Request data deletion
Where local law and our retention obligations permit, you can ask us to remove personal data we no longer need. Submit the request through the support channel and we will confirm the outcome in writing.
CONTACT US
How to Reach Us with a Privacy Query
If this policy raises a question you cannot resolve through your account dashboard, our support team is the right next step. Include your registered account email in any message so we can pull up your record without delay. We handle privacy queries separately from general account support to make sure the right person reviews your request.
Email support
Send your privacy query directly to our support address listed inside your account settings under the Help section. Include your account email and the specific data point you are asking about.
Live chat
The live chat widget on jdb app connects you with the support team. For privacy requests, let the agent know at the start so they can route your query to the correct handler.
Account dashboard
Many data questions — transaction records, stored personal details, login history — can be answered directly from your account dashboard without needing to contact support at all.
HOW WE PROTECT DATA
Our Data Handling and Security Practices
Account security and data handling are managed through a combination of technical controls and clear retention rules. Sessions are protected, login activity is logged, and payment transaction references are stored in a way that lets you verify them but does not expose full payment credentials to our team. We review these controls as the platform develops.
Cookie and session management
We use session cookies to keep you logged in between pages. Persistent cookies help us remember your language and account preferences. You can clear or block cookies through your browser settings at any time, though some account functions require them to work correctly.
Payment data handling
When you fund your account through Maya, InstaPay or PESONet, we log the transaction reference and amount. Full account numbers and wallet credentials stay with the payment processor and are never stored on our platform.
Data retention rules
We keep account records for as long as your account is active and for a period afterward where required by applicable rules. When retention is no longer required, data is deleted or anonymised. You can ask about the specific retention period for your account through the support channel.
Policy update notifications
When this policy changes in a material way, we will notify you through your registered contact details or through a notice shown at login. The current version of the policy is always the one displayed here on jdb app.
POLICY QUESTIONS
Frequently Asked Questions About This Privacy Policy
These are the questions we hear most often about how we handle your data. If something here does not address your specific situation, reach us through the support channel with your account email and we will give you a direct answer.
What personal information does jdb app collect when I open an account?
We collect your name, email address, contact number and the login credentials you set. During payment activity, we log transaction references for Maya, InstaPay and PESONet transfers. We do not collect payment credentials like full wallet PINs or bank passwords — those stay with your payment provider.
Does jdb app share my data with other companies?
We share data only when it is necessary to operate your account — for example, passing a transaction reference to Maya or InstaPay to complete a transfer. We do not sell personal information, and we do not share your data with advertisers. Any third-party processor we work with is required to handle data under their own privacy policy.
How do I see what data jdb app holds about me?
Log in and open your account dashboard. Your stored personal details, transaction history and login records are all visible there. If you need information that is not shown in the dashboard — such as historical identity verification records — submit a request through the support channel with your registered email.
Can I ask jdb app to correct or delete my information?
Yes. For details you can edit yourself — contact email, phone number — go to account settings and update them directly. For locked fields or historical records, contact support with a written request. We will confirm what can be corrected or removed based on our retention obligations and local law.
How does jdb app handle data from my Maya or InstaPay payments?
We log the transaction amount and reference number on our side so you can verify it in your account history. Full wallet credentials and bank details remain with the payment processor. Our log is used only for reconciliation and to help support agents resolve any payment query you raise.
What happens to my data if I close my account?
After account closure, we retain records for the period required under applicable rules — typically for reconciliation and dispute resolution purposes. Once that retention period ends, your personal data is deleted or anonymised. You can ask for a specific timeline by contacting us through the support channel before or after you close the account.
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