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This page sets out the legal framework that governs your use of jdb app, including how our policies apply to your account, transactions, and access where local law permits. Read through the sections below so you know exactly where you stand before you proceed.
Access to jdb app and all services available through it — including account registration, fund management via Maya, InstaPay, or PESONet, and participation in any game content — depends on whether local law in your jurisdiction permits such activity. We do not assert that access is lawful in every region; that determination rests with you and applies to your specific location. By using jdb app, you confirm that you have satisfied yourself that accessing the platform is permitted under the laws applicable to you. These terms exist to set clear expectations. We reserve the right to restrict, suspend, or close any account that is opened or operated in a manner inconsistent with applicable law or with the conditions set out in this policy. Where a conflict arises between these terms and the laws of your local jurisdiction, local law takes precedence. Nothing in this policy constitutes legal advice, and if you are uncertain about your eligibility to access this platform, we recommend consulting a qualified legal adviser in your area before proceeding. Payment transactions processed through Maya, InstaPay, or PESONet are subject to the terms and conditions of those respective payment providers in addition to this policy.
Maya transactions on jdb app are subject to Maya's own terms and conditions in addition to this policy.
InstaPay transfers processed through your account are governed by the rules of the sending financial institution.
PESONet batch transfers follow the settlement schedule set by your participating bank, separate from this policy.
Understanding the boundaries of this policy helps you know when jdb app is responsible and when a separate set of rules applies. The four areas below clarify the scope so you can act on the right information.
Your account registration, login credentials, and session activity are fully covered by this policy. Any dispute about access rights, account suspension, or identity verification is handled under these terms and escalated through our support channels.
Deposits and withdrawals processed on the platform are within scope of this policy. However, the processing rules of Maya, InstaPay, and PESONet apply simultaneously — delays or limits set by those providers fall under their own terms, not ours alone.
Game content, promotional information displayed in your account dashboard, and any communications we send to your registered contact details are covered by this policy and by our content standards. We are responsible for what we publish on our own platform.
Links to external sites, payment provider portals, or app stores fall outside the scope of this policy once you leave the jdb app environment. We have no control over third-party content or data handling beyond our own platform boundary.
This policy is not just a set of obligations — it also gives you concrete actions you can take regarding your own account and data. You have the right to review the transaction records shown in your account history at any time after login. If any detail appears incorrect — such as a payment amount, a linked wallet reference, or a recorded account action — you can raise a correction request directly with our support team. Where we hold contact information or account preferences on your behalf, you can ask us to update or correct those details by following the account settings steps shown after login. For more serious concerns, including questions about how your data is handled or requests to close your account, our support channels are the starting point. We aim to acknowledge every policy-related query and route it to the right team. No query requires you to submit a formal legal document to get a response; a clear written message through our contact options is sufficient to open the process.
Log in and open the transaction history section to see a full record of your deposits, withdrawals, and account activity. This record is available at any time and reflects the current state of your account.
If your registered contact information or wallet details need updating, head to account settings after login and follow the fields shown there. For details that require verification, support will guide you through the steps.
Send your query through our support contact options listed on this page. State clearly which part of the policy you are asking about, and include your account reference so the team can locate your record without delay.
If you choose to close your account, contact support with a written request. The team will confirm the steps, verify your identity, and process any remaining wallet balance before the account is closed.
For any question about this policy, your account rights, or a data-related request, the contact paths below connect you to the right team. State that your message concerns a legal or policy matter so it is routed correctly.
Open the chat widget from any page within your logged-in account. Identify your query as a policy matter so the agent can escalate it to the right team without delay.
Send a written message to our support email address listed in your account profile. Include your account reference, the policy section your question relates to, and any relevant transaction date.
The help centre in your account dashboard contains a policy section with answers to common legal questions. Check there first; if your question is not covered, use chat or email to escalate directly.
Our approach to account security and data handling is built around giving you clear visibility and control. The sections below explain the key areas so you can make an informed choice about how you use jdb app.
We collect only the information needed to operate your registration, process transactions through Maya, InstaPay, or PESONet, and respond to support requests. We do not sell your personal data to third parties. The current retention period and data categories are detailed in the privacy section of your account dashboard.
We use session cookies to keep you logged in and functional cookies to remember your account preferences between visits. Analytical cookies help us understand how the platform is used. You can review and adjust your cookie preferences at any time through the settings shown after login.
Your account is protected by password authentication and session management controls visible in your account settings. If you notice any activity on your account that you did not initiate, contact support immediately using the chat or email options listed on this page.
When this policy changes, we notify you through your registered contact details before the changes take effect. The version date shown at the bottom of this page tells you when the current terms were last updated. Continuing to use the platform after a notified change constitutes acceptance.
These are the questions we hear most often about how this legal policy works, what your rights are, and how to act on them.
Access to jdb app depends on whether local law in your region permits it. If you access the platform from the Philippines and local law allows it, this policy applies in full to your account and all activity within it. You are responsible for confirming your eligibility before registering.
Yes. Log in and navigate to the account settings or profile section to view the data associated with your account. For a more detailed request, contact support in writing and include your account reference. We will route your request to the right team and respond through your registered contact details.
Transaction records are retained for the period required under applicable law even after an account is closed. You can request a copy of your transaction history before closing your account by contacting support. Records tied to Maya or InstaPay transactions also remain in those providers' own systems under their separate terms.
Go to account settings after login and follow the fields shown there to update your contact information. Some changes may require identity verification; the page will prompt you with the steps needed. If you cannot complete the update yourself, contact support with the correction request in writing.
Use the live chat or email support options listed on this page and clearly state that your message is a policy complaint. Include your account reference and the specific section of the policy you believe applies. The team will acknowledge your message and route it for review by the appropriate person.
We send a notification to your registered contact details before any material change to this policy takes effect. The version date at the bottom of this page also reflects the most recent update. If you continue using the platform after the notified date, that confirms acceptance of the updated terms.